Refund policy

If you are not satisfied with your flag, bunting, chair, t-shirt or any other product, you can return it to us within 30 days of purchasing. Anything after that time won’t be eligible for a refund. To also be eligible for a refund, your item must be unused and in the same condition that you have received it, including original packaging.

Personalised products and sale items can’t be returned.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected by us, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of working days.

If you are expecting a refund from us and haven’t received it yet, first check your bank account and contact your bank if necessary; often there is a few days delay in processing a refund. If you’ve done all of this and a reasonable amount of time has passed and you still have not received your refund, please contact us at info@onestoppromotions.co.uk. Our team will be happy to help during our working hours.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@onestoppromotions.co.uk and send your damaged item back to us using the following address: 17 Gelders Hall Road, Shepshed, Leicestershire, LE12 9NH.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for the exchanged product to reach you may vary.

If you are shipping items worth £75+, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.